Terms of service

Terms and Conditions

Exchange Policy


Our policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

We only replace or exchange items if they are defective or damaged. On the other hand, we don't have refund policy. If you need to exchange it for the same item, send us an email at dialteeweb@gmail.com and send your item to our communicated address over the mail for exchange.


Shipping

We shipped your product in 72 hours.

 
To return your product, you should send your product to our communicated address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs will be adjustable on your next purchase. Mail us the courier receipt for exact amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 999, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Cancellation Policy

 

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 0% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped it will have to be treated as a Return with all applicable fees.